The New War in People Management

by Cubie Davis King, PhD.

top view of people at the meeting

Deloitte Global Human Capital Trends research revealed that a new war is quietly underway by the world’s most sophisticated companies. This war is to gain a competitive advantage in their markets by understanding all elements of their workforce. Their weapons of choice? People analytics.

Companies like Walmart, AOL, Pfizer, Facebook, IBM, Amazon, Oracle, ADP, SAB Miller, and other major players are miles ahead of others in implementing this powerful new technology. As we continue to see talent pools shrink in just about every occupation across the board, including law, medicine, education, oil and gas, housing, and even STEM, talent retention has moved to the forefront of C-suite concerns. One way these companies are using this technology is to understand how to retain their best talent.

People analytics can also analyze talent characteristic, improve the quality of new hires based on data, not guess work, boost employee engagement, and assist with understanding and predicting talent retention issues long before they become problematic, just to name a few.

However, many HR departments have been slow to embrace analytics because many suffer from either (1) poor data quality, (2) lack an understanding of what to measure, (3) lack an understanding of how analytics can help leaders drive numerous performance metrics, in fun and even exciting ways.

While experts believe that buying data driven software is an essential first step, they caution that it will take a while for smaller organizations to fully absorb and appreciate this incredible technology. How about your organization? Have you selected a point person to begin to learn and understand how people analytics can give you a competitive edge over your competition?

Take a clue from these leaders. Now is the time to act.

People Management Using New Analytics

man using silver laptop beside another man

Cubie Davis King, PhD.

People management and talent retention are now CEO level issues, and data-driven predictive analytics are helping C-suite executives understand

(1) why top talent chooses to leave organizations,

(2) the ability to predict retention within weeks (with 95% accuracy) and

(3) strategic steps to prevent their top talent from departing.

Leader companies like AOL, Google, Pfizer, Facebook, SAB Miller, Walmart, IBM, Oracle, ADP, and others are using people analytics to build better leadership models and gain a competitive edge by understanding all elements of their workforce. This will be the new normal for HR. People management analytics are also being used to

(4) develop better hiring models (such as how many times to interview candidates for open positions, for

(5) studying which employees are most at risk of committing ethical transgressions, and much more.

A recent study revealed that 80% of HR professional score themselves low in their ability to use analytics. As people analytics takes hold, data-driven decision will become the norm across all parts of HR.

Are you reinventing yourself?

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People Management In the New Robot Age

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Dr. Cubie Davis King, PhD.

My recent consultant travels to NM, MO, AK, TX, WA, PR, and CA has confirmed that People Management will be one of the most sought-after skills of the future. We are witnessing definitive gaps in people skills new leaders have and those skills organizations say they need.

Although we are in the mist of one of the greatest industrial revolutions of our time, where (according to the World Economic Forum, Brookings Institute and other research organizations), artificial intelligence, robots and machines will replace 41 million people by the year 2030, yet one skill that will be in high demand will be people skills.

How ironic. As we see more robots added to our work lives, people are losing the ability to work with and communicate with other humans. Recently, I listened to an interview with Mark Zuckerberg, CEO of Facebook (where he admitted that he has always struggled with his public image (or one could say- communications skills). No wonder, since people are not having (live) one-on-one interactions with one another on these types of platforms. HR will have to pay close attention to this area of leader development.

Here is what my recent travels have uncovered. Organizations are asking for leadership development training to:

(1) show leaders how to hire the right people from the outset,

(2) inspire a shared vision (or collaboration skills),

(3) strategies for complex problem solving

(4) sound judgement and decision making skills,

(5) how to get team members working with their leader instead of against her/him,

(6) conflict resolution and management,

(7) negotiation skills when working with difficult personalities (or coordination with others),

(8) emotional intelligence ( or maintaining your cool under pressure. and

(9) discipline and discharge. Confirmed:

PEOPLE MANAGEMENT has taken center stage in organizations around the country and will require even more attention in the future. What is your organization doing to train new leaders on these vital people skills?

May we recommend a powerful resource that gets real results?

The Seven People Principles: Success When Dealing With Other People. Touch the bookstore button below. Give your new leaders the gift of knowledge this holiday season. Order Now!

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Upcoming Training in San Diego

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Happy Hour Training™ in La Jolla

When: Wednesday -August 28, 2019 for this month’s FREE – *Happy Hour Training™

Where: North University Community Library (La Jolla) 8820 Judicial Dr., San Diego,

Time: 5:30 -7:30 pm

Topic: “HR Law for Small Businesses Today”

Have you wondered about what laws govern small businesses? Do you have questions about exactly what you may and may not ask during an interview? Are you perplexed when it comes to hiring contactors (1099’s) to work for you? Do you have questions about how to get rid of problem employees who are destroying your small business?

Join us and learn the employment laws that govern small businesses today. There are certain laws that are applicable when you have 1 employee, 5 employees, and even more when you reach 15 or more employees. Which employee laws govern the hiring of independent contractors (or 1099s)? Do you know these law? If not, don’t worry. In this power packed 2-hours session is where you’ll learn these laws and many more.

Your Trainer: Dr. Cubie D. King, who is considered a foremost HR law researcher around the world, will personally conduct this session. He is a nationally known HR law expert who has worked with hundreds of businesses around the world.

*Enjoy refreshing non-alcoholic beverages and snacks while you learn and network with other small business professional of like mind.

Registration: To register for this FREE Training fill out the form below. Seating is limited to the first 40 people- sorry no exceptions will be permitted due to library rules.

What Will You Do When Robots Take Your Job?

Dr. Cubie Davis King

“We stand on the brink of a technological revolution that will fundamentally alter the way we live, work, and relate to one another. Its scale, scope, and complexity…will be unlike anything humankind has ever experienced before.”

-Klaus Schwab, Founder and Executive Chairman of the World Economic Forum

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The workplace, as we’ve known it is about get a major makeover, and it is happening rapidly, yet quietly.

What is causing these rapid changes? The rise of artificial intelligence, robots, and machines. From sea to shining sea, these changes will be felt globally.

I know. Most people would rather hear only good news, because we are wired this way. And often the bearer of bad news gets hated on.

However, be it as it may, these are not normal times, and everyone punching a clock should pay close attention to what is happening in today’s job market.

The entire workplace platform has already shifted, and most workers haven’t even noticed. Here are statistics every worker and every organization should familiarize themselves with.

A recent *study of Chief Human Resources Officers (CHROs) from 371 leading global employers, representing 13 million employees, across 9 industry sectors, in 15 major developed and emerging economies (this was a huge study). The study found:

1. Artificial intelligence, robots and machines will eliminate jobs at a much faster pace beginning as soon as 2020. The study revealed that five million jobs will be lost by 2020, and another 36 million by 2030. These are sobering numbers.

2. Today, only 42% of companies rely solely on salaried (or permanent) employees. The very idea of permanency for employees is on a downward trajectory, and there is every indication from CHROs that this trend will continue well into the future.

3. These CHROs expect gig workers to grow by 28% over the next year.

4. They expect free-lance workers to grow by 33% over the next year.

5. They expect contract workers to grow by 37% over the next year.

This new ecosystem being put in play by leader organization around the world is the new normal. The reason? The speed at which technology is pushing new products and services to market requires, no demands that companies operate with flexible and nimble workforces, And these new workforces must be equipped with up-to-date skills- at all times.

This new ecosystem platform allows companies to compete on a globally and thus stay in business. It’s no longer a matter of whether companies want to operate like this, it’s now a mandate that they operate like this .

Additionally, here are two new statistics that should get the attention of human resources departments. According to the Brookings Institute- of Millennials and Generation Z (workers currently 18-35 years old):

1. 75% plan to start their own businesses (they will profit from their own talents and skills – causing global talent pools to shrink significantly).

2. Only 25% believe that an invention they create belong to the company. (they believe they should be the be the ones profiting from their own inventions)

This is a major sea change from the Baby Boomer generation (which until now, provided the largest workforce for employers). This new generation of ecosystem workers will alter the course of every company on the planet.

Question: What are you doing to update your skillsets for the new industrial revolution that will be lead by artificial intelligence, robots and machines?

Dr. Cubie King is author of the new book Reinvent Yourself- Now! A must read on how employers and employees alike should prepare for the 4th Industrial Revolution that will be powered by artificial intelligence, robots, and machines.

Workers Must Take Control of Their Own Future

by Cubie Davis King
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Today’s workers are caught between a rock and a hard place. What do they do when they see the world of work changing at a frightening pace due to artificial intelligence, robots and machines, yet the organizations where they currently work is doing very little to inform, educated or prepare workers for the future.

The answer is to take matters into your own hands. If the organization where you currently work is not upskilling its workforce for the future, then your job may be in jeopardy.

Don’t wait any longer. Like a child, get aggressive with educating yourself and conduct your own research. Find out what skill sets will be in high demand in the future, and what training classes are required. Get to those classes and courses.

Next, find companies and organizations that are hard at work preparing their workforces for the future, go to their websites and social media pages and find out the direction they are heading in.

If it matches your future workplace desires, then prepare yourself accordingly. The one word I would use to describe what your actions should be at this point it is -aggressive. Get aggressive and get aggressive now.

The workplace is changing faster than most workers realize. Be one of the smart ones- prepare yourself now. There is an old wise saying-

“Dig the well long before you thirst.”

The 4^th Industrial revolution will have many job lost casualties, but you don’t have to be one of them.

Reinvent Yourself Now!

Reinvent Yoursel (1) Comments or questions? Contact us here!

Retailers Are Moving Fast With AI

By Dr. Cubie Davis King

robot android runnning speed concept

So, what can we learn from the retail industry?

The retail industry is investing in AI technology at a rate that far outpaces all other industries. As reported at this year’s National Retail Federation’s Big Show in New York, in 2018 alone, retailers invested an estimated $3.4 billion in artificial intelligence (this according to International Data Corporation-IDC).

The list of retailers moving with a quickened pace reads like a who’s who list of movers and shakers in the industry. Retailers such Kroger (the largest supermarket chain in the US), Walgreens, Nestle’, MillerCoors, Conagra Brands, Ralph Lauren, Guess, even Alibaba. The AI technology being tested is absolutely fascinating.

Kroger is testing an app using AI algorithms which will allow shoppers to make a shopping list (from their phone) of items they want to pick up at the store and, as they walk down various aisles, that item is synced with AI technology and lights up to remind them to purchase that item, along with pairing recommendations. They are also investing heavily in driverless cars technology, which will eliminate the need for drivers.

Ralph Lauren is testing smart mirror at their Manhattan store, which syncs with Bluetooth low-energy chips, embedded in clothing, which recognizes the size of an item shoppers bring into the fitting room, and then displays to them, right on the mirror other sizes and available colors- right in the dressing rooms.

Walgreens is testing smart displays that embeds cameras, sensors and digital screens in cooler doors. They work like billboards, and will display ads to approaching shoppers. Using facial recognition, these ads will flash sales items- based on the shopper’s estimated age, gender, even the weather outside.

So, the speed at which retailers are moving should cause every workers to pause and consider how they are upskilling to work in the new AI driven workplace.

At the company you are currently working, are they talking about AI upskilling? Are there serious conversations about how workers survive the 4^th Industrial Revolution driven by AI, robots and machines? How much money are you investing in updating your own skillsets?

For every billion dollars your industry invests in AI each year, you should be investing at a minimum $1,000 each year to update your own skills. Enroll in new courses, learn some new skills, even sharpen and update those skills you already have.

Don’t just sit and do nothing. Get moving, because companies and AI technology is not waiting for you.

By 2030, 41 million Americans will lose their jobs to AI. And for those remaining on jobs, you will face new challenges brought on by robot technology, the likes of which we have never seen before. A fact we all should take very seriously.

Reinvent Yourself Now! The highly engaging new e-book by Dr. King Download it now!

What Will You Do When A Robot Takes Your Job?

by Cubie Davis King, PhD.

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Klaus Schwab, Founder and Executive Chairman of the World Economic Forum

The workplace, as we’ve known it is about to change, and change rapidly.